Digital leadership orientation

An organisation can own five digital tools and still be, in practice, untransformed. Employees keep duplicating information into spreadsheets, customers keep waiting, managers keep distrusting the reports.

This first week asks the question the whole programme rests on: what actually makes an organisation digital?

You will not compare software. You will map your own organisation, its customers, processes, people, data, technology and decisions, to locate where information gets lost, duplicated or delayed.

By the end of the week you should be able to separate three things that are routinely confused: owning a technology, using it, and genuinely changing how work happens because of it.