Phase 1 · UnderstandWeek 03
Thinking in systems
Stop analysing isolated problems. An organisation is a system, and a change in one place surfaces in another.
Challenge
Map a real process inside your organisation and locate its bottlenecks and hidden dependencies.
Deliverable
Business Process Diagnostic
A company automates one administrative task and, three months later, discovers that another department's workload has grown. The work did not disappear. It moved.
This week builds the reflex of mapping before acting: customer, process, people, data, technology, control, outcome. You pick a real process, often customer onboarding or an internal approval, and trace its current state.
The aim is not to fix it yet. It is to learn to see the system before proposing a solution.